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Credibly Brand Logo

Welcome to the
Credibly Business Checking™ Help Center 

How can we help?

  1. Help
  2. Move money
  3. Deposit cash using the app
  4. My barcode didn’t work at the store. What happened?

My barcode didn’t work at the store. What happened?

You should check a few things:

  • Always check the expiration time underneath your barcode before you use it. If it is expired, you will need to create a new barcode.
  • You can only generate and use one barcode at a time, so try to use your barcode before you generate another one.
  • If your account has reached the cash deposit limits, you will not be able to use this service until the limits reset.
  • If the barcode still does not work, contact our Customer Support team for additional support.

Related questions

  • Once I complete a cash deposit using the app, will my cash be available right away?
  • My barcode doesn’t work at Walmart, why?
  • Is there a limit on how much cash I can deposit to my Credibly account?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Credibly Business Mastercard is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International nor any of their respective affiliates are responsible for the products or services provided by Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved.​ Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.