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Welcome to the
Credibly Business Checking™ Help Center 

How can we help?

  1. Help
  2. Report card lost/stolen
  3. Lost, stolen or replacement card
  4. My replacement Credibly debit card never arrived. How do I get another card sent to me?

My replacement Credibly debit card never arrived. How do I get another card sent to me?

Please wait at least 7-10 days for a requested replacement debit card to arrive before reporting that you have not received it. If you requested a replacement card and did not receive it after 7-10 days, you can report this through the Credibly Business Banking app and a new replacement card will be sent to you.

Related questions

  • When will my replacement Credibly debit card arrive?
  • Is there a fee to replace my Credibly debit card?
  • Can I still access my funds if my card is reported lost or stolen?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Credibly Business Mastercard is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International nor any of their respective affiliates are responsible for the products or services provided by Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved.​ Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.