Welcome to the
Credibly Business Checking™ Help Center
How can we help?
How do I close my account?
To close your account, log in to the Credibly app and select Menu, Manage cards, and Close your account. Or log in to your account at Credibly.com and select Settings, Manage cards, and Close your account. If you still have money in your account, you have 3 options when closing your account online or through the app.
1. Spend down your balance to $0 – Use your card to make purchases in stores and online or for ATM withdrawals.
2. Pick up cash (if you balance is at least $22.50) – Use a barcode generated through the Credibly app or Credibly.com to pick up cash at Walmart. $2.50-$5.00 retail service fee applies and will be deducted from the balance on the account.
3. Get a refund check – The check will be sent to your address on file within 14 days of closing your account. You won't have access to your funds after a check has been issued.
Your account will automatically close when your balance reaches $0.
Once you close your account, you can view your account statements and transactions history at Credibly.com or in the Credibly app.
Still need help closing your account? Contact Customer Support at (855) 542-0682 for additional assistance.