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Welcome to the
Credibly Business Checking™ Help Center 

How can we help?

  1. Help
  2. Move money
  3. Transfer from another bank account to Credibly
  4. My bank transfer was rejected. Why?

My bank transfer was rejected. Why?

There are a few reasons why your bank transfer could be rejected:

  • The bank account you’re transferring from may not have enough funds in it to make the transfer.
  • The bank account you’re transferring from may be closed.
  • Your first bank transfer has not processed. You must wait until your first transfer has processed before making another transfer.
  • The login credentials for the bank account you’re transferring from have been updated. If this happens you will be asked to re-link your bank account with the updated login credentials. Visit the bank account you are transferring funds from for more information.

Related questions

  • How long does a bank transfer take?
  • Is there a limit to how much I can transfer?
  • Can I change or cancel a transfer?

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Credibly Business Mastercard is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International nor any of their respective affiliates are responsible for the products or services provided by Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved.​ Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.