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Welcome to the
Credibly Business Checking™ Help Center 

How can we help?

  1. Help
  2. Security and privacy
  3. Lost, stolen or replacement card

Lost, stolen or replacement card

  • How do I report my Credibly debit card lost or stolen?
  • My replacement Credibly debit card never arrived. How do I get another card sent to me?
  • When will my replacement Credibly debit card arrive?
  • Is there a fee to replace my Credibly debit card?
  • Can I have my Credibly debit card sent via overnight delivery?
  • Will my replacement card have the same number?
  • When you report a card lost or stolen, does it deactivate that card?
  • Does ordering a replacement card to replace a damaged card deactivate the damaged card?
  • Can I still access my funds if my card is reported lost or stolen?
  • Is there a fee to access my funds with a cash pickup at Walmart?
  • What do I need to bring to Walmart to pick up cash from my account?
  • How will you verify it is me picking up my funds?
  • Where do I go to pick up my cash at Walmart?
  • How long do I have to pick up cash at Walmart after I generate my cash pick up barcode?
  • Can I pick up cash multiple times while waiting for my replacement card to arrive?

Related questions

  • Lock and unlock your card
  • FDIC insurance

Account agreements

Account agreements

Online Privacy Statement (PDF)

Account agreements

Account agreements

Online Privacy Statement (PDF)

The Credibly Business Mastercard is issued by GO2bank, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.

Neither GO2bank, Green Dot Corporation, Mastercard International nor any of their respective affiliates are responsible for the products or services provided by Plaid. Partner terms and conditions apply.

All third-party names and logos are trademarks of their respective owners. These owners are not affiliated with Green Dot Corporation and have not sponsored or endorsed GO2bank products or services.

©2025 Green Dot Corporation. GO2bank is a trademark of Green Dot Corporation. All rights reserved.​ Green Dot Corporation NMLS #914924; Green Dot Bank NMLS #908739.